Sr Systems & Tech Specialist.IKON Digital Support Center

Find your place in our dynamic organization of achievers

As the world's largest independent channel for document management systems and services, IKON Office Solutions is well known for offering best-in-class copier and printer technologies from leading manufacturers and one of the industry's broadest arrays of document management services. But the fact is, it's not just our products that stand out in clients' minds. It's our people. From our sales group to our service and support professionals, we can confidently assert that we have the best team in the business.

We have earned national recognition for:
Integrity At Work: "One of America's Most Admired Companies" - Fortune Magazine
Competitiveness At Work : "One of the 50 Best Companies to Sell For" - Selling Power Magazine
Respect At Work: "Top 50 Companies for Diversity" - Diversity, Inc.
Learning At Work: "Top 100 List" - Training Magazine

Who we are as a company

At IKON, our vision is to be the leader in providing innovative products and services that enable our customers to manage document workflow and increase efficiency. In doing so, we are focused on meeting and exceeding the needs of today's businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
Customer Centricity: Always putting our clients first.
Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
Integrity: The foundation of our relationships with each other, our customers, suppliers and shareholders.Sr Systems & Tech Specialist.IKON Digital Support Center
Norcross, GA



Post Description

POSITION PROFILE
Provides high level pre and post-sales support for IKON technicians, sales staff, system engineers and system analysts. Specializes in complex technical aspects of digital copier devices, related utilities and connectivity for the advanced diagnosis, maintenance, repair and configuration of IKON-supported printers, digital copiers and enablers. Supports the DSC Manager in oversight of daily operations, including monitoring and evaluating staff performance and training individual staff members.

QUALIFICATIONS (Education, Experience and Certifications)
Requires high school diploma or equivalence; 4-year college degree is desired.
Requires advanced technical knowledge (Mechanics, Digital Circuitry, Electronic principals) typically gained through completion of 2-year technical school training.
Requires minimum of 5 years of experience in the configuration, maintenance and repair of digital copiers and printers, or equivalent experience in related equipment.
Requires 5 years of experience as systems and technical specialist or equivalent support experience with related equipment.
Must be IKON Netg certified or equivalent, and have proficient knowledge of Windows 95, 98 NT and Unix operating systems and be proficient and comfortable when assisting on connectivity issues on assigned network connectable devices.
Must have experience in supporting sales, service technical personnel, and the ability to communicate effectively on complex subjects to those persons.
Requires experience in the development of training materials and tools.
be required.
Seeks guidance when necessary and uses judgment to analyze and determine the particular issue support is being called on to determine the solution route to be used.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers.



IKON is an Equal Opportunity Employer, M/F/D/V.