Systems Analyst.Prof Services

Find your place in our dynamic organization of achievers

As the world's largest independent channel for document management systems and services, IKON Office Solutions is well known for offering best-in-class copier and printer technologies from leading manufacturers and one of the industry's broadest arrays of document management services. But the fact is, it's not just our products that stand out in clients' minds. It's our people. From our sales group to our service and support professionals, we can confidently assert that we have the best team in the business.

We have earned national recognition for:
Integrity At Work: "One of America's Most Admired Companies" - Fortune Magazine
Competitiveness At Work : "One of the 50 Best Companies to Sell For" - Selling Power Magazine
Respect At Work: "Top 50 Companies for Diversity" - Diversity, Inc.
Learning At Work: "Top 100 List" - Training Magazine

Who we are as a company

At IKON, our vision is to be the leader in providing innovative products and services that enable our customers to manage document workflow and increase efficiency. In doing so, we are focused on meeting and exceeding the needs of today's businesses, while offering talented professionals a rewarding, empowering career environment. This is reflected in our Core Values:
Customer Centricity: Always putting our clients first.
Competitiveness: Keeping our leadership edge by being nimble, flexible and responsive.
Energized Teams: Recruiting and retaining world-class people with diverse backgrounds, and providing the training, tools and resources to succeed.
Integrity: The foundation of our relationships with each other, our customers, suppliers and shareholders.Systems Analyst.Prof Services
Norcross, GA



Post Description

POSITION PROFILE
Consults with sales team and customer in the design and implementation of Professional Services products and solutions. Provides technical support in sales presentations, customer training, and delivery of Professional Services solutions. Understands customers' business needs and requirements and designs and implements appropriate solution utilizing IKON's suite of enablers. Responsible for resolving application, software and connectivity problems requiring on-site customer support and for interfacing directly with vendor support reps to isolate and solve technical issues.
JOB DUTIES AND RESPONSIBILITIES
Assists sales team by providing technical support in sales presentations and customized demonstrations.
Analyzes and documents customer requirements and develops solutions using Professional Services products and Services that meet the customer business and technical needs.
Develops or contributes to Statements of Work for solutions implementation with the Solutions Consultant, vendors and customers.
Develops and executes implementation plans for selected solution and coordinates with IKON, customer and third-party resources.
Drives Support Services revenue by providing customer with connectivity and enabler services
Understands customer requirements for support services; recommends and delivers billable services as appropriate.
Diagnoses and resolves application, software and connectivity problems requiring on-site support from Technical Operations.
Partners with the Customer Services team to resolve problems and ensure customer satisfaction.
Delivers ongoing product training for IKON sales team and customers; attends required training sessions.
Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at training.
Provides ongoing fee-based post-implementation support as required.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
Two or Four-year college degree (computer science, information systems, engineering) preferred, or equivalent experience in a related field
Requires at least 3 - 5 years of related work experience, with a minimum 2+ years of demonstrated track record of success in technical sales support and/or industry related experience.
MCSE, MCP, CDIA+ certifications preferred



IKON is an Equal Opportunity Employer, M/F/D/V.